AI Receptionist That Never Misses a Call
An AI receptionist answers your phone, WhatsApp and website enquiries when your team can’t. It handles common questions, takes messages, qualifies leads and sends booking requests straight to you.
- After-hours & overflow cover
- Human handoff built in
- Set up around your business
Name: Karen M.
Mobile: 0411 000 000
Suburb: Hoppers Crossing
Urgency: Tomorrow morning
Notes: No hot water since this afternoon
Caller was told someone will call back to confirm a time.
The Front Desk That’s Always On
Answers calls
Picks up after hours, when lines are busy or when calls go unanswered. You choose when.
Handles FAQs
Hours, services, service areas and policies, answered consistently from your approved information.
Takes detailed messages
Name, number, reason for calling and urgency, all written up and sent to you.
Qualifies leads
Asks your questions, so you know which call-backs are worth prioritising.
Books or requests appointments
Books into your calendar where integrated, or sends a request for you to confirm.
Transfers when needed
Urgent or complex calls can be passed to a person or flagged for an immediate call-back.
How an AI Receptionist Works for Your Business
- We set it up with your approved information: services, hours, service areas, the prices you’re happy to share and when a call should go to a person.
- Calls are forwarded when you choose: after hours, when the line is busy or when a call goes unanswered. In most cases you keep your current number.
- You get a summary of every call by SMS or email with the caller’s details, reason and urgency, like the example shown here.
If calls are recorded or transcribed, callers are told at the start, and we help you meet the Australian Privacy Principles.
AI Receptionist vs Voicemail vs Answering Service
| Voicemail | Answering service | AI receptionist | |
|---|---|---|---|
| Answers questions | ✗ | Scripted | ✓ from your info |
| Available 24/7 | ✓ | Depends on plan | ✓ |
| Handles several calls at once | ✓ | Limited | ✓ |
| Collects structured details | ✗ | ✓ | ✓ |
| Human judgement | ✗ | ✓ | Hands over to your team |
They work best on routine, repeatable enquiries. For sensitive or complex conversations, a person should always be available, and we build that handover in.
Who Uses an AI Receptionist?
- Restaurants & cafes: booking requests during service
- Tradies: plumbers, electricians and builders who can’t answer on the tools
- Salons, barbers & clinics (admin only): appointment requests and FAQs
- Real estate & property services: enquiry capture and inspection requests
- Automotive & cleaning: quotes, bookings and call-backs
- Accountants & professional services: new-client intake
In regulated fields (health, legal, finance), the AI only handles admin tasks and never gives advice.
AI Receptionist: Common Questions
Does it sound robotic?
Modern AI voices sound natural and conversational. In your demo you can hear the voice options and choose the one that suits your business.
Can I keep my current phone number?
In most cases, yes. Calls can be forwarded to the AI receptionist when unanswered, when busy or after hours, depending on your phone provider.
What if a caller wants a real person?
The AI offers to take a message for an urgent call-back or, if you set it up, transfers the call to a staff member.
Are calls recorded?
Only if you choose to enable it. If calls are recorded or transcribed, callers are told at the start of the call, and we’ll help you update your privacy policy.
How much does an AI receptionist cost in Australia?
It depends mainly on call volume, the channels you want and any integrations. The AI Receptionist plan starts from $349/month plus a $990 set-up fee (ex GST), including 250 voice minutes. See full pricing.
Hear an AI Receptionist Answer for Your Business
Tell us about your business and your busiest times. We’ll show you how it would handle your calls.
Related: WhatsApp AI Agent • Restaurant AI Agent • Interactive demo • Pricing
Read: What Is an AI Receptionist? • AI Receptionist Cost in Australia